Dedicated Server FAQs

I've seen the same server elsewhere for less, will you price match?

We do have a UK price-match policy against any competitors with a comparable service level, subject to a review by our sales team. If you'd like us to price match a server simply contact us with the spec and supplier and we will take it from there. Due to the significant difference in operating costs and service levels in Europe, we cannot price match European suppliers.

How can I reduce the price of my service?

There are two main ways to reduce the price of your service, both of which reduce the 'risk' to us and so result in pricing benefits. The first is to enter into a contract term for the service - usually between 12 and 36 months. The price reduction will increase as the contract term increases. The second is to pay an upfront setup fee to reduce the on-going monthly price of the server. The larger the setup fee, the lower the on-going monthly fee.

Can I install my own operating system?

Certainly - we can provide a KVMoIP session for you to do this should you wish to customise your initial installation.

Do you backup my server?

We don't backup customers servers by default, but have a number of backup solutions you can choose from. We can provide offsite NAS/FTP space for your backups, a fully automated cloud based backup service using EMC's Avamar technology, snapshot technology for virtual machine backups, or schedule managed image-based backups for virtual and physical servers. Please contact us with your requirements and we will assist with choosing the best backup solution.

How soon will my server be ready?

More complex setups will come with an advised ETA but the majority of builds are ready within 24 hours.

What are the cancellation terms?

Our standard terms are 30 days' notice for cancellations unless bespoke terms have been agreed pre-sales or in a contract.

Can you provide gigabit connections?

Yes - we can provide dedicated gigabit and 10Gb connections and can provide gigabit vLANs too. However, whereas some hosting companies claim to be providing gigabit connections but then share them, so you're unable to use the full capacity of the port, we do not. If you are looking at gigabit connectivity we would advise checking your current burst rate to see if you're requiring in excess of 100mbit/s before upgrading.

How many IPs can I use with my server?

Up to 4 IPv4 addresses are included free of charge. More are available from our shared subnet ranges for a fee, or you can have your own private range. All IP requests are subject to being approved and justified in line with ARIN/RIPE usage guidelines.

Can I have more bandwidth?

Yes, we are renowned for providing high-quality bandwidth across the world and can provide whatever you need.

Can I pay a setup fee after ordering the server?

It varies on a case by case basis, but it is usually possible to pay a setup fee, or 'additional contribution' in order to reduce the on-going monthly fee of the server. This often occurs when a trial project turns into a longer term investment, or perhaps if your client is testing your own services before committing to a longer term agreement.

What Payment Methods do you accept?

We accept Paypal skrill Egopay, payza, Payoneer, Perfectmoney, Neteller, Okpay, Payza, bank wire & Local Bank Deposit.We have month-to-month, 12-month, and 24-month terms available.